This policy explains how cancellation works for Mentara plans, when refunds apply, and how to request help. It applies to Aedific Group LLP purchases billed in INR.
1. Scope
This policy applies to Mentara purchases from Aedific Group LLP, including: (a) B2C self-serve student and teacher subscriptions billed through Razorpay Subscriptions; (b) B2B institution subscriptions (schools and coaching centres), including Institution Growth and Enterprise plans that are invoice or purchase-order assisted rather than self-serve; (c) one-time B2B setup fees; and (d) paid pilot arrangements typically lasting three to four months, as described on our pricing page. All published prices are in INR and are GST exclusive; 18% GST is added at checkout. Mentara plans have hard usage caps; when a limit is reached the related feature stops until the next reset. There is no pay-as-you-go overage billing.
2. How to Cancel
To cancel a self-serve subscription, sign in to Mentara, open Billing, then Plan, and use the cancellation option. If you cannot access Billing, email contact@aedificgroup.com from the email address on your account. There is exactly one cancellation behaviour: cancellation always takes effect at the end of the current paid billing period. You keep full access until that period end date. You are not charged again after a successful cancellation. Cancellation cannot be reversed; to continue after the end date you must subscribe again. This rule is identical for monthly and annual plans. There is no mid-cycle termination and no prorated ending of the paid period.
3. Auto-Renewal
Self-serve Mentara plans renew automatically through Razorpay Subscriptions until you cancel. Annual plans are billed upfront for the year (with the published annual discount). To stop future charges, cancel as described above before your next renewal date. After you cancel, Razorpay will not take further subscription charges for that plan, and access continues until the end of the period already paid for. Invoice or purchase-order assisted institution plans renew according to the written order or invoice terms agreed with us; contact contact@aedificgroup.com to stop renewal on those plans.
4. Refund Eligibility
Because cancellation keeps access until the end of the paid period, there is no prorated or partial refund for the unused remainder of a billing period. This applies equally to monthly and annual plans. An annual customer who cancels early keeps access for the rest of the paid year rather than receiving money back. B2B one-time setup fees are non-refundable once onboarding has begun. We do refund: (a) duplicate charges for the same purchase; (b) charges taken in error after a successful cancellation should have stopped renewals; and (c) other clearly erroneous or failed charges wrongly recorded as successful. We do not offer goodwill or convenience refunds beyond these cases.
5. Refund Method and Timeline
Approved refunds are issued to the original payment method through Razorpay. After we approve a refund, processing typically completes within 7 to 10 business days, though your bank or card issuer may take additional time to post the credit.
6. GST Treatment on Refunds
Published Mentara prices are GST exclusive and 18% GST is charged at checkout on applicable taxable supplies. Where a refund is approved against a paid invoice, we issue a GST credit note against the original tax invoice in line with applicable GST rules.
7. How to Request a Refund
Email contact@aedificgroup.com with: (1) the email address on your Mentara account; (2) invoice number or Razorpay payment or subscription ID; (3) amount and approximate date of the charge; and (4) a short reason (for example, duplicate charge). We aim to acknowledge requests within 3 business days and to resolve them within 15 business days of receiving the information needed to investigate.
8. Grievance Escalation
If you are not satisfied with the outcome of a cancellation or refund request, escalate to our Grievance Officer at contact@aedificgroup.com with the subject line “Grievance – Refund and Cancellation” and include your prior ticket or email thread. We aim to acknowledge escalations within 3 business days and to provide a reasoned response within 15 business days.
9. Changes to This Policy
We may update this Refund and Cancellation Policy to reflect product, legal, or operational changes. The “Last updated” date at the top of this page will change when we do. Material changes will be reflected on this publicly reachable page. Continued use of Mentara after an update means you accept the revised policy for future purchases and renewals.